Workarounds for driver installation errors for Intel® RealSense™ D400 Series in Windows 10

Issue:  RealSense Viewer or other Windows camera apps do not recognize the Intel RealSense D415 or D435 Depth Cameras.

 

Possible Symptoms:

  • Only one node, RGB or Depth, is shown under Imaging Devices.
  • Only one node, RGB or Depth, is shown in RealSense Viewer from RealSense SDK 2.0.

 

Cause: Windows driver for the Intel® RealSense™ D415 and D435 Depth Cameras does not install correctly.

 

Possible Solutions:

  • Reboot the PC.
  • Plug-in camera into different USB3.0 port on same PC.
  • Plug-in camera into a USB3.0 port on different PC.
  • Uninstall and reinstall camera drivers and Windows UVC drivers.

 

To uninstall camera drivers

  1. Find camera nodes in Device Manager -> Imaging Devices.
  2. Right click on desired node.
  3. Select Uninstall Device.

   4. Select box for “Delete the driver software for this device.”

Workarounds for driver installation errors for Intel® RealSense™ D400 Series in Windows 10

   5.  Uninstall device under “Universal Serial Bus devices.”

Workarounds for driver installation errors for Intel® RealSense™ D400 Series in Windows 10

   6.  Uninstall device under “Cameras.”

Workarounds for driver installation errors for Intel® RealSense™ D400 Series in Windows 10

   7.  Reboot the PC and/or disconnect and reconnect the camera to the same or different USB 3 port.

 

If these workarounds don’t work you may have a faulty camera that needs to be replaced.